Customer Care

Privacy Policy

IndoPak Heritage respects the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, contact us, or sign up to receive communications from us.

Information We Collect

Depending on how you interact with IndoPak Heritage, we may collect information including:

• First and last name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase information
• Payment-related information processed through our payment providers
• Communications you send to us
• Marketing preferences
• Website usage, device, browser, cookie, and similar technical information
• Other information you voluntarily provide

Payment card information may be processed directly by Shopify or other payment-processing providers and may not be stored directly by IndoPak Heritage.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Provide customer service
• Process returns, refunds, or exchanges
• Communicate with you about an order
• Prevent fraud, misuse, or security incidents
• Maintain and improve our website and services
• Keep records required for business, tax, accounting, or legal purposes
• Send marketing emails or text messages when permitted by law
• Understand how customers interact with our store
• Comply with applicable laws and legal obligations

Email & SMS Marketing

If you choose to sign up for marketing communications, IndoPak Heritage may use your email address or phone number to send information about products, new arrivals, promotions, events, store updates, and other marketing messages.

Consent to receive marketing communications is not a condition of purchasing from IndoPak Heritage.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

For SMS marketing, you may reply STOP to opt out where supported. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Opting out of marketing communications does not prevent us from sending necessary transactional communications relating to an order, payment, delivery, return, or other customer-service matter.

How We Share Information

We may share personal information with service providers that help us operate our business, including providers involved with:

• Website hosting and e-commerce services
• Shopify
• Payment processing
• Shipping and delivery
• Email and SMS communications
• Analytics
• Fraud prevention and security
• Customer support
• Professional, accounting, or legal services

These providers may process personal information as necessary to provide their services.

We may also disclose information when required by law, legal process, government request, or when reasonably necessary to protect our business, customers, rights, property, or safety.

If our business is involved in a merger, acquisition, financing, sale, reorganization, or transfer of business assets, information may be transferred as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

Our website and the services that support it may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website activity, improve services, prevent fraud, and support advertising or marketing where permitted.

Where required, customers may be given choices regarding certain cookies or data-sharing practices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information. These may include the right to request access, correction, deletion, or information about how your personal information is processed.

You may contact us to submit a privacy request.

We may need to verify your identity before fulfilling certain requests.

Children’s Privacy

Our website and products are not intended to collect personal information directly from children in violation of applicable law.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. IndoPak Heritage is not responsible for the privacy practices of websites or services that we do not control.

Customers should review the privacy policies of those third parties.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, technology, or legal obligations.

The updated version will be posted on our website with an updated effective date when appropriate.

Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact: