Customer Care

Tailoring Policy

IndoPak Heritage may offer tailoring and alteration services to help customers achieve their preferred fit.

Tailoring and alteration services are subject to availability and may require additional charges.

Measurements & Fit

Customers are responsible for providing accurate measurements and clearly communicating their requested fit and alterations.

When measurements are taken by IndoPak Heritage, we will use reasonable care when recording and applying those measurements.

When measurements are provided directly by the customer or another person, IndoPak Heritage is not responsible for fit issues caused solely by inaccurate, incomplete, or incorrectly supplied measurements, except where otherwise required by law.

Because garment construction, fabric, style, and individual fit preferences vary, an exact fit cannot always be guaranteed.

Approval of Alterations

Customers should carefully confirm their requested alteration before work begins.

Once tailoring or alteration work has started, the alteration may not be canceled or changed without additional charges if additional work is required.

Altered or Customized Items

Unless otherwise required by law or stated by IndoPak Heritage, clothing that has been tailored, altered, customized, or modified at a customer’s request is considered final sale and cannot be returned or exchanged because of a change of mind, change in preferred fit, or an issue resulting solely from measurements or instructions supplied by the customer.

This does not limit remedies that may apply when IndoPak Heritage provides the wrong alteration, damages an item through our alteration service, provides an incorrect item, or when applicable law provides otherwise.

Timing

Any completion date provided for alterations is an estimate unless IndoPak Heritage specifically agrees otherwise.

Customers should allow enough time for alterations before weddings, religious celebrations, parties, travel, or other events.

IndoPak Heritage is not responsible for event-related costs resulting solely from circumstances outside our reasonable control.

Inspection

Customers should inspect altered garments as soon as reasonably possible after receiving or picking them up.

If you believe an alteration was performed incorrectly, please contact IndoPak Heritage promptly so we can review the issue.

Contact

For tailoring and alteration questions, please contact IndoPak Heritage directly by phone or text: