Customer Care

Shipping Policy

At IndoPak Heritage, we carefully prepare and package each order so your items can arrive safely and in good condition.

Order Processing

Processing may take longer during holidays, sales, high-volume periods, or when an order requires additional preparation. Processing time is separate from the shipping carrier’s estimated delivery time.

Shipping & Delivery

Available shipping methods and shipping charges are shown at checkout.

Any delivery date shown at checkout or provided by the shipping carrier is an estimate and is not guaranteed. Delays can occur because of weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside of IndoPak Heritage’s reasonable control.

Once an order ships, customers will receive tracking information when tracking is available.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible. We will make a reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has been processed or transferred to the shipping carrier.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility where permitted by law.

Lost, Delayed, or Missing Packages

If your package is delayed or appears to be missing, please contact us so we can review the tracking information and help determine the appropriate next steps.

A carrier marking an order as “delivered” does not automatically determine the outcome of every missing-package claim. Each situation may be reviewed individually based on the tracking information and surrounding circumstances.

IndoPak Heritage may ask customers to contact the shipping carrier, confirm their delivery address, check with household members or neighbors, or provide other information needed to investigate the delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within the time stated in our Return & Refund Policy.

Please keep the item, packaging, and shipping materials until the issue has been reviewed. We may request photographs to help us resolve the problem.

International Shipping

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Contact Us

For shipping questions, contact:

We may update this Shipping Policy from time to time. The version posted on our website at the time of purchase will apply to that order, except where applicable law requires otherwise.