Customer Care
Terms of Service
Welcome to IndoPak Heritage. By accessing our website, creating an account, or purchasing from us, you agree to these Terms of Service and our other posted policies.
Shopping & Orders
We make every effort to accurately display our products, colors, sizing, descriptions, prices, and availability. However, colors may vary by screen, and information may occasionally contain errors. Products, prices, availability, and services may be changed, limited, or discontinued without notice. Customers are responsible for providing accurate account, billing, shipping, and contact information. We reserve the right to refuse, limit, correct, or cancel orders when reasonably necessary, including for availability, pricing, payment, suspected fraud, or information errors.
Returns & Tailoring
All purchases are subject to our Return Policy. All sales are final with no returns or exchanges. If an order arrives damaged or defective, or you receive the wrong item/order, contact us within 24 hours of delivery. Tailoring and alteration services may also be available. Customers who provide measurements are responsible for their accuracy, and final fit may vary depending on the garment, fabric, and measurements provided.
Website Use & Accounts
You may not use our website or services for unlawful, fraudulent, abusive, or harmful purposes, including interfering with the website, introducing malicious software, scraping information, violating intellectual-property rights, or attempting to access another person’s information or account. We may restrict access when these terms are violated.
Privacy, Content & Third Parties
Personal information is handled according to our Privacy Policy. Marketing communications are subject to the consent you provide. If you submit reviews, feedback, or other content, it must not be unlawful, harmful, misleading, or violate another person’s rights. Our website may use or link to third-party services, including services that help provide ecommerce and payment functionality, which may have their own terms and policies.
Service & Responsibility
We work to keep our website and information accurate and available, but we cannot guarantee that the website will always be uninterrupted or error-free. To the extent permitted by applicable law, IndoPak Heritage is not responsible for losses caused by misuse of the website or matters outside our reasonable control. Nothing in these terms limits rights that cannot legally be excluded.
General Terms
If any part of these terms is found unenforceable, the remaining terms will continue to apply. We may update these Terms of Service as our website and services change. Your continued use of the website after an update means the current terms apply. These terms are governed by applicable New Jersey and United States law.
Questions can be directed to IndoPak Heritage at 732-379-4706 or supportindopakheritage@gmail.com.